Support
Contact us
Email info@renfairerealm.com and tell us what you were doing, what went wrong, and which phone you use. We will reply as soon as we can.
Please do not put your password in an email.
I forgot my password
On the sign-in screen, tap "Forgot password?" and enter your email. We email you a short code. Enter the code in Ren Faire Realm, then choose a new password.
I did not get my email code
- Check your spam or junk folder. The email comes from an address at renfairerealm.com.
- It can take a few minutes to arrive.
- Tap "Send a new code" for a fresh one. Only the newest code works.
- Still nothing? Email info@renfairerealm.com from the address you signed up with.
How do I change my profile or my privacy settings?
Open your profile (tap your photo at the top right) and tap the pencil. "Edit profile" changes your name, home faire, class and alignment. "Settings" lets you choose who can follow you, whether your real name is shown, and who can see your gallery.
How do I block or report someone?
Open the member's profile and scroll to the bottom. "Block" hides you from each other and ends any friendship or follow. "Report" sends a private report that we review. For anything urgent, email us as well.
How do I delete my account?
Open your profile, tap the pencil, then Settings, then Profile settings, and scroll to "Delete my account". This permanently removes your account and everything in it. If you lead a fellowship that has other members, hand it over to one of them first.
Privacy questions
Our Privacy Policy explains what we collect and how we protect it. For anything it does not answer, email info@renfairerealm.com.